CMC contract include one-year warranty for air-conditions, electric parts, gas charging & compressor with four times
service & complaint
Comprehensive Maintenance Contract includes: -
 Four routine services
 Immediate attendance of breakdown, if any
 Refrigerant gas charging, if necessary
 Compressor repair/replacement
 Fan Motor repair/replacement
 P.C.B. repair/replacement
 Magnetic Switch
 Transformer
 Condenser Coils repair/replacement
 Evaporator Coils repair/replacement
 Remote Control repair/replacement
Extra Chargeable Excludes:
 Plastic Items
 Air Filter
 Sheet Metal Parts
 Voltage Stabilizers & Scanners
 Circuit Beaker
 Thermocol Parts
Our Valuable Services: -
 Immediately response at short notice (within 06-12 hrs.)
 Annually 4 services on quarterly basis, that we remind you on call and Email
Terms & Conditions: -
 AMC will cover waiver of the visiting charges and 03 routine service charges during the period of contract.
 AMC will be offered to the customer only after inspection of the set & ensuring that the set is in the working
condition. However, if set is outside warranty & not in working condition, then the set will be repaired on
chargeable basis first & then AMC can be taken/issued to customer.
 AMC shall be valid for a period as mentioned in the work order form, or the CTHS invoice, duly signed by
CTHS representative.
 In case of NON Comprehensive AMC if any spare required for repairing of the product after receiving
breakdown complaints, company will provide the same on chargeable basis
 AMC covers only operational parts. Operational parts are only those component parts that are critical to
the performance of the product’s essential function. Plastic & Rubber Parts, Lamp, interconnecting
cable, Rubber pads for Remote Control, interconnecting Copper Tubes, aesthetic parts & Stabilizer are
not covered under this AMC. Uninstallation & re-installation is also not covered under AMC in case of
change of location of product. The company shall be under no obligation to provide repair / service
because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of
the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god
like floods, lightening, earthquakes etc. Or causes other than ordinary use. If our services are required
as a result of the causes stated above, such services shall be at extra charge
 While every effort shall be made to give preferential attention to emergency breakdown